Privacy Policy

1. Introduction

Welcome to TM Transportation ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application and our website (https://tmtransportation.co.za/).

By downloading, accessing, or using the TM Transportation app, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

To provide our transportation, logistics, and delivery services effectively, we must collect the following types of data:

• Location Data: We collect precise (fine) and approximate (coarse) location data from your device. This allows us to track rides, optimize driver routes, compute delivery ETAs, and ensure passenger and cargo safety. Location data is only collected if you grant us permission through your device settings.
• Camera and Images: With your consent, we may access your device camera and photo library. This is needed for uploading profile pictures, scanning identification or logistics documents, and providing photographic proof of delivery and vehicle inspection.
• Storage: We request read and write access to your device storage (External Storage) to save important generated documents locally and to access files you wish to upload within the app.
• Network and Device Information: We collect internet connection status and generic device information to ensure stable syncing of trip data and to provide an optimized app experience.
• Push Notifications: We request permission to send you push notifications. These are used to update you on ride statuses, new delivery assignments, system alerts, and critical account messages.

3. How We Use Your Data

The information we collect is strictly used to facilitate and improve our core services. Specifically, we use your data to:

• Match drivers with passengers or logistic assignments.
• Provide live tracking and ETA for in-progress operations.
• Communicate updates to you directly via Push Notifications.
• Store records of deliveries, including images and signatures.
• Enhance security and verify user identities where necessary.
• Provide customer support and resolve disputes.

4. Third-Party Services

We do not sell your personal data. We may employ trusted third-party companies solely to facilitate our services. For example, we use OneSignal to deliver reliable push notifications to your device.

These third parties have access to your personal data only to perform these tasks on our behalf and are strictly obligated not to disclose or use it for any other purpose.

5. Data Retention and Your Rights

We retain your personal information for as long as your account is active or as needed to provide you services and comply with legal obligations.

Your Rights: You can manage app permissions (such as Location, Camera, Notifications) at any time through your device’s settings. You also have the right to request the deletion of your account and associated data. To request data deletion or to ask questions regarding the data we hold, please contact us.

6. Security

The security of your personal data is highly important to us. While we strive to use commercially acceptable means to protect your personal information, please note that no method of electronic transmission over the internet or method of device storage is 100% secure, and we cannot guarantee absolute security.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to comply with platform regulations or legal requirements. We will notify you of any changes by posting the updated Privacy Policy on this page and updating the "Last Updated" date. You are encouraged to review this Privacy Policy periodically.